Terms of Service

Welcome to Stylood (“Stylood”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of the Stylood website, mobile application, and related services.

By creating an account, accessing, or using Stylood, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About Stylood

Stylood is a technology platform that connects homeowners with interior designers. The platform enables users to discover professionals, post interior design requirements, showcase portfolios, communicate with one another, and explore project opportunities.

Stylood acts solely as an intermediary platform and is not a party to any agreement, transaction, or project executed between users.

2. Eligibility

To use Stylood, you must:

• Be at least 18 years of age.
• Provide accurate and complete information during registration.
• Maintain the confidentiality of your account credentials.
• Use the platform only for lawful purposes.

You are responsible for all activities carried out through your account.

3. User Accounts

Users are responsible for:

• Keeping account information accurate and up to date.
• Maintaining the security of their login credentials.
• Promptly reporting any unauthorized access or suspicious activity.

Stylood reserves the right to suspend or terminate accounts that violate these Terms.

4. Homeowner Responsibilities

Homeowners agree to:

• Submit genuine project requirements.
• Provide accurate contact and project information.
• Treat designers respectfully and professionally.
• Use the platform in good faith.

Homeowners are responsible for evaluating designers before making hiring decisions.

5. Designer Responsibilities

Designers agree to:

• Provide truthful profile information.
• Upload only authentic portfolio images and documents.
• Maintain professional conduct while communicating with customers.
• Comply with applicable laws and regulations while providing services.

Verification by Stylood confirms only that submitted information has been reviewed based on available documentation. It does not guarantee the quality of services, project outcomes, or professional qualifications beyond the submitted information.

6. Lead Unlocking & Credits

Certain customer requirements may require designers to use credits to access contact details.

Credits may be:

• Purchased through available plans.
• Granted through promotional campaigns.
• Offered as part of onboarding or special programs.

Unless otherwise stated:

• Credits are non-transferable.
• Credits have no cash value.
• Credits are non-refundable except where required by applicable law.

7. Communication

By using Stylood, you agree to receive service-related communications, including:

• OTP verification messages
• Account updates
• Verification status
• Requirement updates
• Project notifications
• WhatsApp notifications
• Push notifications
• Email communications
• Important service announcements

You may manage optional notification preferences within the platform where available.

8. Payments

If paid plans, subscriptions, or credit purchases are offered through Stylood:

• Payments must be made through approved payment methods.
• Applicable taxes and fees may apply.
• Pricing and plans are subject to change with prior notice.
• Any refund requests will be handled in accordance with Stylood’s Refund Policy, where applicable.

9. Prohibited Activities

Users must not:

• Provide false or misleading information.
• Impersonate another individual or business.
• Upload unlawful, offensive, or infringing content.
• Misuse another user’s personal information.
• Attempt unauthorized access to the platform.
• Disrupt or interfere with the operation of Stylood.
• Circumvent the platform’s lead management or credit system.
• Use automated tools or bots without authorization.

Violation of these Terms may result in suspension or permanent termination of your account.

10. Intellectual Property

All trademarks, logos, software, designs, graphics, content, and other materials provided by Stylood are the property of Stylood or its licensors and are protected under applicable intellectual property laws.

Users retain ownership of the content they upload but grant Stylood a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such content solely for operating, improving, and promoting the platform.

11. Third-Party Services

Stylood may integrate with third-party service providers for services such as authentication, cloud hosting, messaging, analytics, mapping, and payment processing.

Stylood is not responsible for the content, policies, or practices of third-party services.

12. Disclaimer

Stylood provides a platform to facilitate connections between homeowners and interior designers.

Stylood does not:

• Guarantee project completion.
• Guarantee service quality.
• Guarantee customer satisfaction.
• Guarantee business opportunities.
• Act as a contractor, consultant, or project manager.

Users are solely responsible for evaluating, selecting, and entering into agreements with one another.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Stylood shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• User interactions
• Project disputes
• Delays
• Financial losses
• Service interruptions
• Unauthorized access beyond our reasonable control
• Decisions made based on information available on the platform

Users assume full responsibility for their interactions and agreements with other users.

14. Suspension & Termination

Stylood reserves the right to suspend, restrict, or terminate any account that:

• Violates these Terms.
• Engages in fraudulent activities.
• Misuses the platform.
• Poses a security or legal risk.
• Harms other users or the platform.

Users may also request account deletion by contacting Stylood support, subject to applicable legal and operational requirements.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business operations, or legal requirements.

The latest version will always be available on our website and mobile application. Continued use of Stylood after any updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts in the location where Stylood operates, unless otherwise required by applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Thank you for choosing Stylood.